ak44b Privacy Policy

We collect the following types of information in order to provide, improve, and secure our services:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification — only for individuals aged 21 or above)
• Valid email address
• User-chosen username and encrypted password
• National ID card or passport number (if required for KYC verification)
• Residential address

2.2 Financial Transaction Information

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Deposit and withdrawal history
• Transaction amounts and dates
• Payment method type

Important: Full card numbers or mobile banking PINs are not stored on our servers.

2.3 Usage and Activity Information

• Login and logout times and dates on the platform
• Game history and statistics
• Betting patterns and preferences
• Customer service conversation logs
• Browsing behavior and click data on the website

2.4 Technical Information

• IP address and geographic location (country/region level)
• Browser type, version, and language settings
• Device type (mobile, tablet, desktop) and operating system
• Cookies and session tokens (see details below)
• Referral URL and source of site entry

Collected information is used only for the legitimate purposes listed below:

3.1 Service Delivery and Operations

• Account creation, verification, and management
• Processing deposits, withdrawals, and bonuses
• Gaming history and balance tracking
• Providing 24/7 Bengali customer support
• Resolving technical issues and providing support

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Monitoring suspicious transactions
• Managing the KYC process to prevent money laundering
• Detecting the use of multiple accounts
• Ensuring the integrity and fairness of the platform

3.3 Service Improvement

• Analyzing and improving the user experience
• Monitoring platform performance
• Planning new games and features
• Keeping responsible gaming tools effective

3.4 Communication and Promotions

• Sending important account-related notifications
• Providing information about bonuses and promotional offers (subject to consent)
• Sending security alerts and notices of policy changes

ak44b may share user information with selected parties in limited and specific circumstances:

4.1 Service Provider Partners

Minimum necessary information is shared under contract with payment processors, KYC verification providers, technology infrastructure providers, and game providers. These parties may only use the information for the purposes we direct.

4.2 Legal Obligations

If there is a lawful order or directive from a competent court or law enforcement authority, relevant information may be disclosed to fulfill legal obligations. In such disclosures, we always provide only the minimum necessary information.

4.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such situations, we will notify users in advance and inform them of the new controller's privacy policy.

4.4 Disclosure with Consent

Other than as described above, your information will not be shared with third parties without your explicit consent.

We use cookies and similar tracking technologies on our platform. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Required for maintaining login sessions, security tokens, and payment processes. These cannot be disabled.
• Functional Cookies: Used for language preferences, theme settings, and personalized experiences.
• Analytical Cookies: Collect anonymous usage data to monitor and improve platform performance.
• Responsible Gaming Cookies: Used to remember self-exclusion limits and session time limits.

5.2 Cookie Controls

You can disable non-essential cookies through your browser settings. However, this may limit some functionality of the platform. Deleting cookies will require you to log in again on your next visit.

Protecting your personal information is our highest priority. We apply industry-standard security measures:

Important: No data transmission over the internet is 100% secure. We take every precaution, but you can report any security incident to [email protected].

We retain your information only for as long as it is relevant and legally required:

• Active Account Information: All information is retained while the account remains active.
• Transaction Records: Transaction records are retained for a set period after account closure in accordance with financial regulations.
• Gaming Logs: Retained for the period required for dispute resolution and regulatory compliance.
• KYC Documents: Retained after verification is complete in accordance with applicable legal requirements.
• Inactive Accounts: After prolonged inactivity, information may be progressively deleted or anonymized.

After closing your account, you may request that your information be deleted, though some information may need to be retained for a defined period due to legal obligations.

As a user of our platform, you have the following rights over your own personal information:

8.1 Right of Access

You may at any time request a copy of the personal information stored in your account. We will endeavor to respond within 30 days.

8.2 Right to Correction

If any of your information is inaccurate or incomplete, you may request a correction. General information can be updated directly from your account settings.

8.3 Right to Deletion

Where no legal obligation applies, you may request that your personal information be deleted after closing your account. In some cases, retention of certain information may be legally required.

8.4 Right to Object to Processing

You may object to your information being used for marketing communications. This preference can be changed by using the unsubscribe link in an email or by contacting us directly.

8.5 Data Portability

If you wish to move to another platform, you may request a copy of your information in a portable format.

ak44b strictly provides services only to individuals aged 21 or above. We do not knowingly collect information from minors.

• Age is verified at the time of registration.
• If we learn that a minor has created an account, it will be closed immediately and all related information will be deleted.
• If you have information about a minor's account, parents or guardians may contact us at [email protected].

We may update this privacy policy from time to time. In the event of changes:

• The "Last Updated" date at the top of the page will be changed.
• A notification will be sent to the registered email for significant changes.
• Continued use of the platform after changes will be considered as consent to the new policy.
• If you do not agree with the updates, please contact us to close your account.